Frequently Asked Questions

Why should I order from

We’re the experts, not just another e-commerce site; you can select from hundreds of stock products or easily create a custom sign, label or tag. employs the latest technologies on our website and throughout our manufacturing process.

We’re not distributors selling only the most popular products. We’re manufacturers specializing in quality industrial signage and labeling, with a commitment to offering the largest selection of stock and custom products at the lowest possible prices.

How do I contact customer service? has a knowledgeable team of customer service representatives that can be reached by clicking email us at the top of the site to obtain immediate help or by calling us toll free at 800−274−6273. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I get help from a real person?

Yes. Our customer service team is not a call center; you can speak to the same person each time you call. If they can’t answer your question, they are backed up by managers with combined experience of over 75 years.

Does make other products?

If you don’t find the exact product you require, we’ll be happy to quote on your exact item. Much of the work we do every day is custom.

We pride ourselves in providing solutions, not just products. Our manufacturing includes: screen printing, flexographic printing, digital printing, laser and rotary engraving, hot stamping, die cutting, and laminating.

Can I save my Shopping Cart?

Yes, you can. Add the items you would like to save in your cart, then sign in and save your cart from your Shopping Cart or My Account page. See our help page, Saving Your Shopping Cart, for full details.

Can I get a sample of a product?

Yes, simply email us to request samples of the products you are interested in.

Will I receive an invoice in the mail?

Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order.

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

How can I request an invoice in the mail?

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

After the fact, you can call customer service toll free at 800−274−6273 and request a copy to be faxed or mailed.

How can I request a W-9 from

Click here to download our W-9.

Does charge sales tax? collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within the United States during checkout. Learn more by reading our Sales Tax help page.

What should I do if I am tax-exempt?

During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email or fax (800−279−6897) after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.

You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.

We are unable to remove sales tax from invoices after your order has shipped.

Learn more by reading our Sales Tax help page.

Is there an order minimum for online purchases?

There is no minimum order for online purchases.

How do I know received my order?

When you check out and place your order, you will receive an order confirmation via email within a few minutes.

Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.

On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 800−274−6273 or we’ll contact you when your order is reviewed for release into our system.

How do I change an order I submitted to online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

What do I do if I ordered the wrong items or received the wrong items?

Contact our customer service team to resolve the problem. You can reach us toll free at 800−274−6273, by email at, or via email us. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I have a coupon? has some of the most competitive prices in the industry. Our large stock of traffic signs, and parking signs are manufactured in-house and backed by our low price guarantee, which ensures that if you find a lower price on a product we’ll match it. If you are placing a large order beyond the quantities shown on our site, contact our customer service team who will be happy to assist you.

What is the lead time?

Lead times vary depending on the type of product you are trying to order as well as the amount of items ordered. Lead times can be seen on product pages directly below the quantity and pricing of a product. All items within your order will ship together when the final item has been made ready. Once a shipping address has been entered shipping will be calculated on the checkout page, which will give you an idea of when your order will arrive. We can accommodate expedited shipping requests. If you’d like to request expedited shipping or have a large order you’d like to place, please contact us to ensure you’ll receive your order by your desired date.

Where is my order?

If you have not received your order, it can be tracked from your account page. Tracking numbers are also emailed the day your order ships. Questions about shipping while the order is in transit should be directed to the shipping carrier (UPS, FedEx, or USPS).


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