Can I return an entire order or just the unwanted items?
Yes, entire orders can be returned, provided you follow the requirements on the return policy below. Contact customer service either by phone at 800‑274‑6273, or email at firstname.lastname@example.org Monday to Friday from 9:00 AM to 5:00 PM Eastern for any questions not answered on this page.
Products Return Policy
- Custom products cannot be returned unless they are defective at the time of sale.
- Return of stock product is subjected to a 25% restocking charge.
- Return authorization number must be obtained prior to return of any product.
- Return authorization number is obtained by calling or emailing TrafficSign.com
- Packages returned without authorization have to be refused. No exceptions.
- Returnable products can be returned for either product credit or refund.
- Credit or refund is only available for stock products or defective custom products.
- Refund or credit will only be issued after return and inspection (approx. 1 to 2 weeks).
- All returned products are inspected upon receipt to confirm credit or refund amount.
- Products must be returned within 60 days of sale. No returns after 60 days.
- Products must be in NEW resalable condition to receive a credit or refund.
- Products damaged in shipment are not covered by warranty.
- If returned freight is lost or damaged in shipment it is not covered by warranty.
- UPS call tags are provided only on TrafficSign.com errors or defective products.
How do I return products?
Contact customer service by phone toll free at 800‑274‑6273 or by email at email@example.com Monday to Friday from 9:00 AM to 5:00 PM Eastern and request RA # (Return Authorization). All returns are governed by TrafficSign.com's return policy which can be found above. When you contact us, please be ready to provide your order number and the reason for your return.
TrafficSign.com sells the products with the intent that they are free of defects in manufacture and workmanship at the time of sale. TrafficSign.com warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of TrafficSign.com under this warranty shall be limited to the requirement that it make good at TrafficSign.com's place of business any part or parts which are returned to TrafficSign.com within 30 days from the date of delivery to the purchaser. Such return of the product to TrafficSign.com must be made with transportation charges prepaid. TrafficSign.com will then examine the product to determine if the product is in fact defective.
The aforesaid warranty is expressly in lieu of all other warranties express or implied along with all other obligations or liabilities on the part of TrafficSign.com. TrafficSign.com does not authorize anyone to obligate TrafficSign.com in any way beyond the terms set forth above.
TrafficSign.com does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of TrafficSign.com, affects the product's stability or reliability.
THE WARRANTIES PROVIDED BY TrafficSign.com AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF TrafficSign.com WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT.
IN NO EVENT SHALL THE WARRANTIES OF TrafficSign.com REQUIRE MORE FROM TrafficSign.com THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. TrafficSign.com SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of TrafficSign.com.